Agenda

Sunday      
  8:00-9:00a.m. Breakfast – Continental  
  9:00 – ALL DAY R600 Richard Sedlack
  9:00 – ALL DAY Grow My Business and Lead My Industry Daniel Beaule
  9:00 a.m. Basic Refrigeration Dyer Academy
  9:00 a.m. Basic Electricity Fred’s Academy
  9:00 – ALL DAY ServiceDesk Best Practices Rossware
  12p.m.- 1p.m. Lunch  
  1p.m. Basic Electricity Fred’s Academy
  1p.m. Basic Refrigeration Dyer Academy
  4:00p.m. ASTI 101: Getting the Most From Your Convention Experience Dave Smith/Sarah Brown
       
Monday      
  6:00 a.m. Business Brain Storming Session  
  7:00-8:00 Breakfast  
  7:30 – 8:30a.m. Keynote Address – David Brightman  
  8:30 – 12p.m. Using Technology to Run Your Service Company Adam Butcher
  8:30 a.m. Chemistry of Dishwasher Soap Diane Hoffmann
  8:30 – 12p.m. Samsung Technical  
  8:30 – 12p.m. GE Refrigeration  
  8:30 – 12p.m. Bosch Dishwasher  
  8:30 – 12p.m. Fisher & Paykel  
  8:30 – 5p.m. Beginning ServiceDesk Rossware
  9:45 a.m. Reputation Management and Social Media Seth Burney
  9:45 – 12p.m. CoreCentric solutions Stephen Thompto
  11:00 a.m. Professional Appliance Service Pricing – Identifying the “Real Value” Offered by Independent Service Organizations Dean Landers
  12 – 1:30 p.m. Lunch  
  1:30p.m. Liability Lawsuits/Claims – How to Avoid or Handle If They Happen Scott Reinglass, Neal McConnico
  1:30p.m. Overcome The Three Barriers To Business Growth Daniel Beaule
  1:30 – 5:00p.m. Samsung Technical  
  1:30 – 5:00p.m. GE Refrigeration  
  1:30 – 5:00p.m. Bosch Dishwasher  
  1:30 – 5:00p.m. Fisher & Paykel  
  2:45 p.m. Customer Optimization & Service Company Growth Nathan Kraker
  2:45 p.m. Inventory Management Strategies Michael Noe
  2:45 p.m. GSPN – Samsung  
  4:00 p.m. Planning For Long Term Business Success Corrine Caruso
  4:00p.m. Maximizing The Value of Your Business At Sale Terry Kelm
  4:00p.m. Business Self-Sustainability – 1 Strategy To Achieve Every Exit Plan Dino Eliadis
  6:00 – 9:00 p.m. Cocktail Receiption on Trade Show Floor  
       
Tuesday      
  6:00 a.m. Business Brainstorming Session  
  7:00 a.m. Breakfast on Trade Show Floor  
  7a.m. – 2p.m. Trade Show  
  8:30 – 12p.m. GE Washer  
  8:30 – 12p.m. Sub Zero IT & IC Units  
  8:30 – 12p.m. Speed Queen  
  8:30 – 12p.m. Bosch Cooking – Pro-Range and Induction  
  9:30 a.m. Tools & Tips For Your Team’s Success With Warranty & Contract Work Jennifer Marriott
  11:00 a.m. Intro to Lean Training/Sigma Six Training Walid El-Sayed
  11:00 a.m. Vehicle Wrapping – How Not To Get a Bad Wrap Tom Kissane
  12:00 – 1:30 p.m. Lunch on Trade Show Floor  
  1:30p.m. PayPerClick – How Not To Waste Money Mark Irvine
  1:30 p.m. Technician Soft Skills Steve Zannos
  1:30 – 5p.m. GE Washer  
  1:30 – 5p.m. Wolf M-Series Single and Double Ovens  
  1:30 – 5p.m. Speed Queen  
  1:30 – 5p.m. Bosch Cooking – Pro-Range and Induction  
  2p.m. Trade Show Closes  
  2:45 p.m. The Profit Principles – Know Your Numbers James Dolbeare
  2:45 p.m. Employee Hiring & Best Practices Teri Nichols
  4:00p.m. Success with SEO Marketing Christina Kraker
  4:00p.m. How To Triple Your Profit With Your CSRs Jeremiah Webb
       
Wednesday    
  6:00a.m. Business Brainstorming Session  
  7:00 – 8:00 a.m. Breakfast  
  8:30a.m. How To Become Invincible To Lawsuits & Save Thousands In Taxes Larry Oxenham
  8:30 a.m. Parts Ordering And Best Practices Samsung
  8:30 a.m. ServiceBench -Business Management Software  
  8:30 – 12p.m. Samsung Technical  
  8:30 – 12p.m. Speed Queen  
  8:30 – 12p.m. Electrolux  
  8:30 – 12p.m. Bosch Refrigerator  
  8:30 – 12p.m. Whirlpool Compact FL Washer, Heat Pump Dryer, TL Direct Drive  
  8:30 – 5p.m. Advanced ServiceDesk Rossware
  10:30 a.m. Preparing For Growth Tom Kissaine, Krystle McConnell
  10:30 a.m. Chemistry of Dishwasher Soap Diane Hoffmann
  10:30 a.m. Mid-size Company Marketing Christina Kraker and Nathan Kraker
  12p.m. – 1:30p.m. Lunch  
  1:30 p.m. InMarket Leads -How To Find People Already Ready To Buy Before Your Competition Does Jeremiah Webb
  1:30 p.m. KPI – What Gets Measured Gets Done Fred Holbrook
  1:30 – 5p.m. Samsung Technical  
  1:30 – 5p.m. Speed Queen  
  1:30 – 5p.m. Electrolux  
  1:30 – 5p.m. Whirlpool Compact FL Washer, Heat Pump Dryer, TL Direct Drive  
  1:30 – 5p.m. Bosch Refrigerator  
  2:45p.m. Relationships: How To Leverage Them And Win Every Time Giselle Mota
  2:45 p.m.-5p.m. ServiceBench – Interactive Session  
  4:00 p.m. Success With Search Engine Optimization (SEO) – Marketing Christina Kraker
  4:00p.m. The Basics of Cloud and Remote Systems Matt Parker
  6:30p.m.* Dinner Banquet  
       
Thursday      
  6:00 a.m. Business Brainstorming Session  
  7:00 – 8:30a.m. Breakfast  
  8:30a.m. Cyber Protection & Ransomware Steve Williams
  8:30 a.m. Retirement Planning Michael Valdez
  8:30 – 5p.m. ServiceDesk Q&A Rossware
  8:30 – 12p.m. Dacor RNRP Gas Range  
  8:30 – 12p.m. Whirlpool Twist Tray Icemaker and Top Mount Refrigerator, Dishwasher updates, Circuits, Induction Cooking  
  8:30 – 12p.m. Liebherr Technical Training  
  9:45p.m. Running An Efficient Business Fred Holbrook, Dave Smith, Manny Ortega
  9:45 p.m. Vehicles – What, Where, When, Why Brannon Harris
  11:00 a.m. Pricing Parts for Profit Dean Landers
  11:00a.m. Delivering On The Promise of Integrated Digital Marketing For Your Business Bob Linger
  1:30 – 5p.m. Whirlpool Twist Tray Icemaker and Top Mount Refrigerator, Dishwasher updates, Circuits, Induction Cooking  
  1:30 – 5p.m. Dacor RNRP Gas Range  
  1:30 – 5p.m. Liebherr Technical Training